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Isebrook Hospital
2020-11-05
Person
1
5
0
Written by a patient
Written by a patient 5th November 2020
I didn't feel listened to and I didnt give my consent for my case to be given to a junior doctor (someone who isn't a fully qualified yet) i was told my doctor was busy, and couldnt talk to me. Why are they being paid as a full time doctor if they can't even manage to see their patients even as a phonecall.
Suggested improvements
Seeing or talking to a patient more than 3 times in a year.
10th November 2020
Response from Isebrook Hospital
I am sorry this has been your experience. I have passed your comment to the service manager for action. In the meantime you may wish to contact our confidential helpline (PALS) on pals@nhft.nhs.uk. Best wishes, Hugh Jones, Patient Experience Manager.
20th November 2020
Response from Isebrook Hospital
I am sorry that you are unhappy with your appointment with a junior doctor. Junior doctors, whilst not fully trained psychiatrists, are able to see and assess patients in outpatients and work under supervision of a consultant. It would not be usual to ask a patient’s consent to see a junior doctor, as they work under the consultant that cares for you. Seeing a doctor in training is a very common occurrence in the NHS as a whole. I cannot comment about the availability of your consultant on that day but suggest that you request an appointment with them via their secretary