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Isebrook Hospital
2021-01-24
Person
5
5
0
Written by a patient
Written by a patient 24th January 2021
Service received -Understanding Brain Injury Group, provided by telephone delivery
Practitioner Lynsey Owens.
From the initial telephone contact, Lynsey was caring, patient and flexible.
I had limited availability and Lynsey was able to offer me suitable weekly appointments.
We worked at a pace that was based on my needs. I did not feel rushed.
I felt listened to and supported.
Course material was delivered at an appropriate pace.
I was kept informed of the process and given feedback from the weekly team meetings when it was relevant to me.
My son was able to join some of the sessions and his views were considered and respected by Lynsey.
Our feelings were acknowledged and many strategies were explored and reinforced.
My son and I received an excellent service and we have both contributed to this feedback.
My personal thanks go to Lynsey who was amazing,
Suggested improvements
My son being offered to join the sessions a little earlier