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Isebrook Hospital
2021-01-20
Person
3
5
0
Written by a patient
Written by a patient 20th January 2021
Although Dr Okongwu was polite and phoned me at the appointment time, I felt it was rushed.
I appreciate that at the moment things are busy for the department, but I was expected to make a decision straight away on whether to go back on medication or not, and was told that as I was well enough to make a decision myself, I needed to be quick as he had other appointments waiting. I felt that, in the Doctors mind, the only solution was medication and that was his answer to everything.
I found this to be extremely unhelpful and quite stressful. I have collected the medication from my pharmacy, but as yet I have still not decided whether to take the medication several days later.
The prescription was sent to my GP and he contacted me by phone to check on the reasons for this. I found my GP to be more caring and considerate of my concerns and gave me time to talk.
Suggested improvements
More time and consideration to the individual needs of the person who obviously is in need of specialist care from your professional team.
We are all individuals with individual needs, not just a number.
26th January 2021
Response from Isebrook Hospital
I am really sorry this has been your experience. I will pass on your comments to the service manager. if you feel you are not getting the treatment you need, or wish to discuss further, please contact our patient advice and liaison service for a confidential discussion on pals@nhft.nhs.uk. Best wishes, Hugh Jones, Patient Experience Manager.