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14th December 2022


Absolutely appalled with the service. The communication is atrocious, promised call backs don’t happen when they say they will. Misread/incorrect notes held on patient. No consistency with staff members, both useless and dismissive, leading to no trust at all.

Suggested improvements
To actually care would be a great start. I wouldn’t accept another referral anytime soon to this particular team, [name removed] and [name removed] have really let me down.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Spiritual understanding
Cultural needs