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Written by a patient
6th January 2021


terrible care given .once a year if lucky and ignore crisis

Suggested improvements
everything

13th January 2021
Response from Isebrook Hospital

I am really sorry this has been your experience. I will pass on your comments to the service manager. if you still feel you are not getting the treatment you need, please contact our patient advice and liaison service for a confidential discussion on pals@nhft.nhs.uk. Best wishes, Hugh Jones, Patient Experience Manager.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Spiritual understanding
Cultural needs