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Written by a patient
4th September 2020


Excellent initial telephone session with Lauren, who took great care is assessing my shoulder injury, the symptoms and impact. I was treated with absolute professionalism throughout the call and was impressed by how interactive the call was. Lauren addressed all of my questions brilliantly and adapted the call in response to my interest in the subject and desire to make a good recovery. After the call, I received an email containing a pair of useful exercise sheets, which in included links to a website with videos demonstrating the various exercises. Lauren also shared some other useful links to websites which have helped explain the nature of my injury and the most promising path to recovery, via targeted exercise. Many thanks for the excellent level of care and information received.

Suggested improvements
n/a - everything was handled brilliantly.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
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Spiritual understanding
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Cultural needs
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