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Written by a patient
15th September 2020


Ed was a superb communicator both in speaking and listening skills. I feel like I had excellent service even though all the physiotherapy sessions I had were done remotely by telephone. I did not feel rushed. I felt cared for. My thoughts and opinions were valued and questions I asked were explained in full. As a result of the excellent care I have received the exercises I have been given have reduced my pain to almost nil. I feel stronger. I also feel empowered to manage the physical difficulties I have had for many years. This has increased my self confidence to push myself more physically which can only do good. It is great that the physio sessions cover both pain management and exercise. I wish to thank Ed very much for all he has done for me and send very best wishes to him and his team in the superb work they are doing. :)

Suggested improvements
None

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Spiritual understanding
Cultural needs