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Isebrook Hospital
2021-02-04
Person
4
5
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4th February 2021
My CPN (Tasha) was amazing. The doctors listened to me when I was having issues and explained things to me. I felt like they discussed options but did make decisions for me, telling me what I was meant to do at times.
However when Tasha went on maternity, I was at the end of my SCM programme and never got the discharge phase as I was just forgotten about...
Suggested improvements
Not forgotten about me when I was in the discharge phase of the SCM programme, while there was a global pandemic, and emotions all over try place.
12th May 2021
Response from Isebrook Hospital
I am really sorry this has been your experience. I will pass on your comments to the service manager. if you feel you are not getting the treatment you need, or wish to discuss further, please contact our patient advice and liaison service for a confidential discussion on pals@nhft.nhs.uk. Best wishes, Hugh Jones, Patient Experience Manager.