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Isebrook Hospital
2021-02-04
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4th February 2021
Messages ignored. No action taken. No support given. Caused more stress and distress to myself and more unnecessary work for GP.
Suggested improvements
Taken a note of messages. Rebooked appointment as requested. Letter for appointment sent so it arrived before the actual day before the appointment. Updating records to show contact number. Ignoring messages to rebook appointment another message to contact me to receive a letter to say I hadn’t been in contact when I had tried 3 times. I now have to try again to call and be ignored or write to probably be ignored again
9th February 2021
Response from Isebrook Hospital
I am really sorry this has been your experience. I will pass on your comments to the service manager. if you feel you are not getting the treatment you need, or wish to discuss further, please contact our patient advice and liaison service for a confidential discussion on pals@nhft.nhs.uk. Best wishes, Hugh Jones, Patient Experience Manager.