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i feel abandoned by the mental health team and the trust as a whole.
i am receiving absolutely no treatment, care or support despite regularly bringing this to the attention of the MHT and the Trust.
Despite this I feel totally ignored, dismissed, seen as of no consequence and that no-one can be bothered to do anythingabout it.
Everyone is dismissive and uncaring and there is no support.
I have been left like this all year in spite of repeated appeals for therapy and support
but they always fall on deaf ears.
all they want to do is promote soulless and anonymous useless stopgap "crisis" services in place of proper therapy & support by staff known to the patient. Trained, therapeutic and continuity. Instead like everything it's outsourced, put in a
spreadsheet so admin can collect their shiny badges & bonuses
and tick all the right boxes - patient care doesn't matter as long as
they can meet all their targets and save 5% on the budget.
I am really sorry this has been your experience. I will pass on your comments to the service manager. if you still feel you are not getting the treatment you need, please contact our patient advice and liaison service for a confidential discussion on pals@nhft.nhs.uk. Best wishes, Hugh Jones, Patient Experience Manager.