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Written by a patient
21st October 2020


In these strange times, I felt it more important than ever to feed back. I cant fault, the enthusiasm, Professionalism and just how nice and fun everyone was. My problem was that I would have loved to have seen someone face to face, especially for the 1st appointment and then at the end, just to check that my leg is in the right place, moving properly etc. I did some exercises for 3 weeks, following my initial phone call, the sheets with videos were sent through, however it turned out I was doing them slightly wrong.

Suggested improvements
As above really, If there was anyway you could have done a face to face initially, to assess the condition of my leg and then later on a final one to check all looking as it should. I do appreciate that this may not have been possible, but it would be more reassuring to all involved. Also the consultant at KGH discharged me 3 weeks before I even heard from the Physio and there didnt seem to be any communications between the departments.

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Supported
Rating not given.
Spiritual understanding
Cultural needs