Hull Royal Infirmary 2018-07-10 Person 4 5 0

The care given to my son (Joshua Dolby) was excellent from the moment the Ambulance Crew turned up right through to discharge. The staff put Joshua at ease so he wasn't afraid of what was happening, they convinced him to keep his oxygen up his nose (which he needed!) and take his inhaler without any issue. The staff were very kind and caring. Joshua commented on Saturday afternoon (23 June 2018) that the nurse on shift was a "very nice doctor" and went to tell her. My only comment would be that it was not explained to me what the implications of Joshua's oxygen levels being lower than average meant, and also when they explained that they thought the infection in Joshua's chest "was not a typical infection", I felt unclear about what that meant. It may be that they would not have been able to tell me anymore and I am expecting too much! I would like to mention some of the staff, apart from the nurse above, who were particularly outstanding: The Ambulance Crew (I know they dont work for the Trust but if you can pass it on?) - it was a male (Tom?) and female, they arrived at our house at approx 6:15pm on 22 June 2018. They took immediate control of the situation but made both myself and Joshua feel at ease. They put an oxygen mask on Joshua's Pokemon teddy (Charmander!) so that Joshua didnt feel like he was the only one with it on. They explained to me that they were going to put the sirens on, not because Josh needed blue lighting to hospital, but to get them through the traffic - they then asked Josh to listen out for it which (even in his poorly state) he found very exciting. Tom came to say bye to Joshua before he left and gave him a high five. They were really great. The Advanced Nurse Practitioner we saw on 22 June 2018 at approx 11pm in the children's assessment area on ward 13 was really excellent, very knowledgeable and although quite a matter of fact approach, let Joshua put his feet on her knee and got Josh a yogurt and was really kind to him. Also there was a Nurse in the assessment area that saw us when we first went up there (maybe around 10:30pm) she had blonde hair in a bob. She was so lovely, kind and caring, explained to us what was happening and what was going to happen. She also came and moved us when we went over to the ward, carried all my bags so I could carry Josh and helped get us settled. All in all I cannot fault the care or the kindness of the staff. In the A&E bit and then in the children's assessment area, someone made me a cup of tea. In A&E I mentioned Josh hadnt eaten, and even though it was probably around 9pm they managed to find him a sandwich. Finally, I was really pleased that they agreed to discharge Joshua with the agreement that I could pick up his antibiotics later that day, in order for us to get home and not spend the day waiting for them. Thank you to all the staff that took care of my boy (first proper time in hospital since he was born!) and kept me sane.