Anlaby Road, Hull, England, HU3 2JZ
We came in at 1900 with our elderly mother.we were in assessment for35 mins before been transferred into acute assessment .at time of writing we have been here 7 hours. The toilet off A&E has been out of order all this time,the male toilet on level 2 is locked in a ward unit finally found a male toilet open on level one,while on the subject of level two the coffee machine there ran out of milk but continues to vend drinks( rip off!!) Also the large machine which vends food and accepts card payment also out of order!! After questioning the staff i was directed to women and children unit Fantastic found a mahine with great choice of food ohh doesn't accept cards surprise surprise!. Questions why are there no staff to bring toilets back online ,why are not all food machines card payment ,why cant canteen stay open 24 hours ,we have been here 7 hours with our mother but other than crisps and chocolate bars no proper food. Have to wonder if this was a london hospital see 24 hours in A& E would all this be resolved course not no TV cameras. To close a sheet on the wall asks " would you recommend our hospital?" Answer I would struggle...maybe my mistake was to come to a northern hospital??
I was admitted to Hull Royal Infirmary Ward 4 during the night. On arrival I was met by a lovely, friendly nurse and a side room was ready for me. During my short stay (2 days) I was kept fully informed about what was happening and all staff did everything they could to make me as comfortable as possible. My room was spotlessly clean. The only part I felt could be improved was when I was taken down for an x-ray, following which I was left in the hospital corridor for some time until the porter came to take me back to my ward. Sitting in a corridor on your own and in considerable discomfort is not a pleasant experience. Everything else was brilliant and I am very grateful for the great care I received during my stay!
Everyone in Ward 4 were brilliant from top to bottom , consultant to tea servers, they couldn't have done any more with the tools provided , more staff would help our poor staff who were working tirelessly , I was explained all procedures clearly and staff went out of their way to help in whatever way they could, Bravo!!!
Arrived in A&E at approx 1700 via ambulance. Constantly being sick. Was cannulated at 1900 with a view to anti emetics being given. Doctor finally came to take history at 2023. Still no anti-sickness. No one has given any indication of what is happening or going to happen. No communication between me or any nurse/doctor etc. I am Type I diabetic. No blood test done. Very poor service in a relatively quiet department.