Hull Royal Infirmary 2012-04-03 Person 1 5 0

While the doctor who treated my grandmother was lovely, highly respectful of her dignity and gave us the impression of being a highly competent individual (Dr Phillip O Donnel) being treated iin an area where other patients food adorns a chair, a used glove is on the floor and a swab with blood on does not make you want to visit again. Indeed, the waiting room in the majors section of A and E is just about big enough for four people to sit down, beds of very Ill looking people clutter the corridors and when I got lost and asked the way in the crammed minors section the receptionist was abrupt, signage was rubbish and the whole place felt unclean. add to that the use of AAU to stick a 92 year old in and the 8 hour wait for patient transport to Castle Hill and I feel angry that the professionals who clearly can deliver excellent service are unable to because of a system which does not work.