Hull Royal Infirmary 2013-03-19 Person 1 5 0

Ward ID 0611 AAU My 79 yr old mother was admitted with deteriorating Parkinsons disease and cardiac arrhythmia. Following drug administration in A and E resus she was transferred to AAU. After a tiring day she was x rayed at 1am. She asked for some help to change position in the night and the was refused by the ? HCA. Chewing gum concerned for her back. After an overnight stay she was not assisted to wash and had been hot uncomfortable after the previous day. We were also alarmed when one HCA was giving us advise 're how to deal with a drug query. She was discharged after her cardiac issue was stabilised with no concern for the more holistic problems , mobility and home situation. We did discuss this with the nurse practitioner who was very helpful in organising physio and referral. My sister and I virtually carried our mother into our car took her home to wash her ,exhausted and frail. We are nurses and understand how very busy it can be in such a department and how it can be difficult to assist patients to change position safely for all concerned . We however were alarmed by some of the unprofessional attitude. The staff nurses in AAU were very polite but very very busy.