Hull Royal Infirmary 2013-03-22 Person 1 5 0

I know we are just victims of a system that is under great strain and do not have any complaints about the staff who work extremely hard in very challenging circumstances but our recent experience with my elderly aunt was very concerning. Having being admitted at 6pm on the Friday evening she was left to wait in drafty cold corridors before she was seen by a doctor and again made to wait in the corridor until her results were available. She was then discharged at 12.30am and again had to wait a in corridor outside the Major ward until an ambulance was made available at 3.50am. By this time my aunt was exhausted and anxious and ended up back at her care home in a worse state than she left. I realise beds are short but surely to send an frail 86 year old home with breathing difficulties and physical disabilities, on a snowy night in sub zero temperatures is not acceptable. She is lucky not to have sufferd hypothermia. Again I have no issue with the staff who are making the best of, what must be, soul destroying working conditions.