Hull Royal Infirmary 2017-02-24 Person 5 5 0

Check In - Excellent electronic check in system avoiding delays. Simple but effective. Natalie Jackson - Practitioner Nurse. I was reviewed by Natalie who quite frankly is a shining example of why our NHS and in particular the staff are the envy of the world. She made me feel welcome, relaxed and immediately gave me confidence that she cared, was very knowledgable and despite the obvious departmental pressures had time for me. She quickly diagnosed my condition (ruptured Achilles) and personally dealt with all issues from a speedy X-ray to an orthopaedic appointment the next day and (due to the waiting time) applied the interim cast herself. Natalie's communication was excellent throughout and I cannot tell you how much (despite the pain and uncertainty) her reassurances and care meant to me. A fantastic lady who made me feel very proud of our NHS and in particular A&E which it seems is forever been criticised. It is clear there are finance issues and a greater demand than supply but all I felt was compassion, cared for and given what time was deemed necessary. Thank you Natalie - you are a star.