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Homerton University Hospital
2016-10-18
Person
2
5
0
Written by a patient
Written by a patient 18th October 2016
The toilets on my numerous visits have always been unacceptably dirty. The staff at Orthodpaedic reception vary, but mostly very cold. The nurses and consultants have mostly been wonderful but worst of all is the switchboard, and the computer system. I was given a quicker appointment which I desperately needed and never received the letter, then I was sent a letter discharging me because I didn't attend an apointment I had never been told about. Such a waste of resources and time and it was so stressful phoning up to "prove my innocence". No-one believed me until one lovely guy actually tried to help me and could see on the computer that indeed "no letter had been issued" to me regarding my changed appointment. So there improvements to be made.