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Written by a carer
15th July 2020


Writing on behalf of my mother, who suffers from memory loss and mobility issues and who has been shielding for some months now, it was fantastic that I was allowed to be with her and I would like to thank you for arranging this. My mother forgot her allergy to penicillin and also forgot that she has a shunt due to a brain tumour, which could have been problematic if I had not been there. The staff were all lovely, helpful and friendly. If I had to suggest any way to improve things, it would have been nice to have been given an update onTiming during our hour and a half wait, but this is only a suggestion. Everyone was lovely.

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Dignity/Respect
Involvement
Information
Cleanliness
Staff