Highfield Clinical Care Centre
Cliftonville Road, Northampton, Northamptonshire, NN1 5DN
6,599
reviews
Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Highfield Clinical Care Centre
2022-03-25
Person
4
5
0
Review of MSK Physiotherapy & ESP Team (Highfield)
25th March 2022
Felt that I was listened to.
Suggested improvements
Due to covid this made being seen so problematic.
2022-04-06 14:43:41
Response from Highfield Clinical Care Centre
I am sorry you had problems getting to see us. Covid has led to restrictions being placed on staff, but this should not affect access for patients. I have sent your comment to the service manager so they can check what happened. Best wishes, Hugh Jones, Patient experience Manager
Highfield Clinical Care Centre
2022-03-25
Person
5
5
0
Review of MSK Physiotherapy & ESP Team (Highfield)
25th March 2022
Highfield Clinical Care Centre
2022-03-25
Person
5
5
0
Review of MSK Physiotherapy & ESP Team (Highfield)
25th March 2022
[name removed] very good at explaining.
Highfield Clinical Care Centre
2022-03-24
Person
5
5
0
Review of First Contact Physiotherapy-Highfield
24th March 2022
In my situation the service was quick and efficient and I felt reassured that an improvement would be both possible and within sight.
Highfield Clinical Care Centre
2022-03-17
Person
5
5
0
Review of First Contact Physiotherapy-Highfield
17th March 2022
My Physiotherapist was very professional & very knowledgeable. I felt very comfortable with him & felt as though he listened to me & tailored the sessions to my specific needs.
Highfield Clinical Care Centre
2022-03-16
Person
5
5
0
Review of First Contact Physiotherapy-Highfield
16th March 2022
[name removed] (physio) was prompt, friendly, polite & knowledgeable. I felt much better after talking to him & I feel I have some ownership in helping myself on the way to recovery. He was also very reassuring when I mentioned concerns I had been having.
Thank you [name removed]
Highfield Clinical Care Centre
2022-03-15
Person
4
5
0
Review of MSK Physiotherapy & ESP Team (Highfield)
15th March 2022
Very efficient, helpful and caring attention to detail by this healthcare professional person.
Highfield Clinical Care Centre
2022-03-14
Person
3
5
0
Review of MSK Physiotherapy & ESP Team (Highfield)
14th March 2022
[name removed] called me today for my initial over the phone consultation, he was very informative, took the time to listen to my health concerns and discussed the plan going forward with possible treatment I may require including a face to face appointment with physio therapist which I received confirmation of on the same day.
Also I was happily and surprised how quickly I have been contacted since attended my GP appointment.
Suggested improvements
Nothing could have been done better
The questions I have answered with low score is because these are not applicable
Highfield Clinical Care Centre
2022-03-12
Person
5
5
0
Review of MSK Physiotherapy & ESP Team (Highfield)
written by a patient
12th March 2022
Kind, friendly discussion and guidence to enable me to improve my condition.
Highfield Clinical Care Centre
2022-03-12
Person
5
5
0
Review of MSK Physiotherapy & ESP Team (Highfield)
written by a patient
12th March 2022
{ } good service and knew hwo to deal with me really well.
Suggested improvements
Nothing, really happy.
