Highfield Clinical Care Centre
Cliftonville Road, Northampton, Northamptonshire, NN1 5DN
6,599
reviews
Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Highfield Clinical Care Centre
2022-06-25
Person
5
5
0
Review of MSK Physiotherapy & ESP Team (Highfield)
25th June 2022
Treated kindly and professionally
Suggested improvements
Happy with service received
Highfield Clinical Care Centre
2022-06-22
Person
3
5
0
Review of Adult Dietetics
22nd June 2022
I attended the dietitian weight management group on 15th June.
I felt the dietitian did really well in curbing some of the comments from people who wanted to make the discussion about them. The host politely stopped them each time and assured them that this would be covered in their 1 to 1 call.
I didn't like the zoom format where we were told to use the raise hand button yet the presenter couldn't see who had raised their hand. The call needed a proactive support person who could monitor and make the presenter aware when someone had their hand raised.
I feel I am missing a piece of the puzzle which may be covered once I have my 1 to 1. The messaging was clear that in tier 3 you have to spend 12 - 18 months working on managing eating habits etc. However, there was no mention on support in how to do this, other than diet. I have disordered eating so need to address my emotional triggers so will counselling be an option to aid me with my binge eating?
2022-07-27 12:22:24
Response from Highfield Clinical Care Centre
This is really useful feedback which we will help us improve the way we manage zoom courses. Thank you.
2022-06-27 13:44:11
Response from Highfield Clinical Care Centre
Thank you for your detailed feedback. I have passed your comments to the service manager for action. In the meantime please contact the service if you need more guidance. Best wishes, Hugh Jones, Patient Experience Manager
Highfield Clinical Care Centre
2022-06-21
Person
1
5
0
Review of Adult Dietetics
21st June 2022
Felt like a computerised consultation.
I did not feel comfortable, it was rushed, impersonal, and I could have received the same output from an automated form.
I don’t feel the Dietitian understood my issues or the support I was looking for.
What a waste of time.
Need to use more empathic people / people oriented dietitian's to consult with patients that feel low before the conversation even begins!
2022-07-27 12:20:37
Response from Highfield Clinical Care Centre
I am really sorry you feel like this and it is very disappointing to read. Our staff are trained to adapt their behaviour and communication to each person. We did have a number of comments from patients who had been spoken to by a locum dietician who has now left the service. Please recontact the service if you need further help.
2022-06-27 13:42:22
Response from Highfield Clinical Care Centre
I am really sorry this was your experience. I have passed your comment to the service manager for action. Best wishes, Hugh Jones, Patient Experience Manager
Highfield Clinical Care Centre
2022-06-15
Person
5
5
0
Review of MSK Physiotherapy & ESP Team (Highfield)
15th June 2022
The caller was very informative concerning my condition, I understood totally, he explained all of my options, the good and the bad
Extremely great service done from the comfort of your own home
Suggested improvements
Nothing
Highfield Clinical Care Centre
2022-06-15
Person
5
5
0
Review of MSK Physiotherapy & ESP Team (Highfield)
15th June 2022
Excellent care by [name removed], resulting in all expected movement back in my shoulder.
Highfield Clinical Care Centre
2022-06-13
Person
5
5
0
Review of MSK Physiotherapy & ESP Team (Highfield)
13th June 2022
[name removed] has given a fantastic level of care and service today.
Suggested improvements
Nothing at all.
Highfield Clinical Care Centre
2022-06-09
Person
5
5
0
Review of Serenity- children and young people
9th June 2022
She had a lot of really great advice and was very informative. She did not make me feel like I was crazy or alone on how I felt.
Suggested improvements
I understand the point of our sessions was emotional support but I felt like I needed a bit more mental health specific information as I feel like I’ve been left undiagnosed with something.
2022-10-05 11:35:37
Response from Highfield Clinical Care Centre
Thanks for the feedback, the ISVA provision is to provide emotional support around the incident of referral. Mental health diagnosis are not discussed as part of the ISVA remit, if this was mentioned by you during a session we would signposted accordingly. It might be worth visiting your GP if you need further support.
2022-06-21 09:31:53
Response from Highfield Clinical Care Centre
Thank you for your review and kind words. If you feel you need help with your mental health, your GP will be able to advise you. Best wishes, Hugh Jones, Patient Experience Manager
Highfield Clinical Care Centre
2022-06-09
Person
5
5
0
Review of Serenity- children and young people
9th June 2022
Everything was explained thorough and throughout the process and all questions answered.
Highfield Clinical Care Centre
2022-06-09
Person
4
5
0
Review of Serenity- children and young people
9th June 2022
I do not know.
Highfield Clinical Care Centre
2022-06-09
Person
5
5
0
Review of Serenity
9th June 2022
Very caring gentle and understanding explained everything very clearly.
Suggested improvements
Absolutely nothing they were great.
