Highfield Clinical Care Centre
Cliftonville Road, Northampton, Northamptonshire, NN1 5DN
6,599
reviews
Reviews
Recommend
Dignity/Respect
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Reviews
Highfield Clinical Care Centre
2022-07-06
Person
5
5
0
Review of MSK Physiotherapy & ESP Team (Highfield)
written by a patient
6th July 2022
My care started off bad, but once I was under the care of Dakita everything has been much better. She took care of me well.
Suggested improvements
The young man I saw in the beginning needed to have followed the surgery instruction.
2022-10-05 11:38:48
Response from Highfield Clinical Care Centre
You're absolutely right, post operative instructions should be followed unless there is a clinical reason for this not to be the case. It sounds as though the initial therapist identified that your presentation required a more expert eye as Dakshika is our services professional lead.
2022-07-20 08:43:53
Response from Highfield Clinical Care Centre
I am really sorry this happened. I have sent your comment to the service manager to discuss with staff. Best wishes, Hugh Jones, Patient Experience Manager
Highfield Clinical Care Centre
2022-07-06
Person
4
5
0
Review of MSK Physiotherapy & ESP Team (Highfield)
6th July 2022
My issues were addressed.
Suggested improvements
Perhaps more time to go over the exercises.
2022-10-05 11:39:08
Response from Highfield Clinical Care Centre
Thank you for your feedback. It's important that you feel that the exercises have been explained clearly so that you can complete them without any hesitation. We've recently invested in a new exercise programme which allows the therapist to monitor and review your exercises remotely which we think is a great addition to the services treatment options. If you are ever unsure of your exercises please don't hesitate to get in touch we'd be happy to go over them.
2022-07-20 09:12:56
Response from Highfield Clinical Care Centre
Thank you for your feedback and I am glad we could help. We are constrained by time, but we want to make sure that you understand the exercises so you can practice these. Please ask and I am sure the physiotherapist will help. Best wishes, Hugh Jones, Patient Experience Manager
Highfield Clinical Care Centre
2022-07-06
Person
5
5
0
Review of MSK Physiotherapy & ESP Team (Highfield)
6th July 2022
Treated with care, respect everything tailored to my disability needs.
Highfield Clinical Care Centre
2022-07-06
Person
5
5
0
Review of MSK Physiotherapy & ESP Team (Highfield)
6th July 2022
I have been offered great care and exercises waited to my needs I have improved a lot in my mobility and Dr. [name removed] was taken great care of me.
Highfield Clinical Care Centre
2022-07-06
Person
5
5
0
Review of MSK Physiotherapy & ESP Team (Highfield)
6th July 2022
Staff helpful and understanding.
[name removed] has been encouraging and supportive.
Highfield Clinical Care Centre
2022-07-06
Person
5
5
0
Review of Serenity- children and young people
6th July 2022
I felt safe and looked after at all times.
Highfield Clinical Care Centre
2022-07-06
Person
5
5
0
Review of ISVA Adult
written by a patient
6th July 2022
The staff here are incredible. They will listen for as ions as you need and talk with all the support you need and felt very safe and very free. These sessions have been the best thing for me.
Thank you.
Highfield Clinical Care Centre
2022-07-06
Person
5
5
0
Review of Serenity- children and young people
6th July 2022
Kind, caring, informative at every stage no pressure.
Highfield Clinical Care Centre
2022-07-06
Person
5
5
0
Review of Serenity- children and young people
6th July 2022
[name removed] was treated with complete respect and was made to feel that she was in control at all times. Thank you.
Highfield Clinical Care Centre
2022-07-06
Person
5
5
0
Review of ISVA Adult
written by
6th July 2022
Wonderful people, very caring, kind and made me feel totally at ease and respected.
