Highfield Clinical Care Centre
Cliftonville Road, Northampton, Northamptonshire, NN1 5DN
6,599
reviews
Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Highfield Clinical Care Centre
2022-10-21
Person
4
5
0
Review of Serenity- children and young people
21st October 2022
Everything was explained well felt at ease and comfortable with everything that was said.
Highfield Clinical Care Centre
2022-10-21
Person
5
5
0
Review of Serenity
written by a patient
21st October 2022
Felt included and informed at all points.
Highfield Clinical Care Centre
2022-10-21
Person
5
5
0
Review of Serenity- children and young people
21st October 2022
At the time, I did not want to talk about how I felt and I dismissed my feelings. I was back and an so grateful that I was able to. I spoke about how I felt honestly and I felt truly listened to.
Suggested improvements
More resources for condolence have myself lots was centered around children.
2023-01-24 15:27:28
Response from Highfield Clinical Care Centre
We are unsure about what you mean, sorry. If a young person attends we will discuss about referrals for support including the family/ carers.
2022-10-31 08:36:31
Response from Highfield Clinical Care Centre
Thank you for your heartfelt review. I hope we were able to support you through your experience. If you need further support, please contact Serenity and they will discuss options. Best wishes, Hugh Jones, Patient Experience Manager.
Highfield Clinical Care Centre
2022-10-21
Person
4
5
0
Review of Serenity
written by a patient
21st October 2022
Doctors were brilliant, just overall experience and reason for coming isn't great. Doctors were so helpful and great.
Suggested improvements
Nothing.
Highfield Clinical Care Centre
2022-10-18
Person
5
5
0
Review of MSK Physiotherapy & APP Team (Highfield)
18th October 2022
Really knowleadgable and reassured me
Very willing to discuss variables
Suggested improvements
All great
Highfield Clinical Care Centre
2022-10-17
Person
5
5
0
Review of Children's Dietetics
17th October 2022
[name removed] goes above and beyond. She truly is so wonderful. She’s made things so much easier and more understanding for me.
Highfield Clinical Care Centre
2022-10-10
Person
5
5
0
Review of MSK Physiotherapy & ESP Team (Highfield)
10th October 2022
I have had many months of physiotherapy and had the best care by the staff there, the lady was very caring, thoughtful and exceptional in her work, she helped me get through a bad injury, she was very kind and sympathetic and I am very grateful for all she did to help my recovery.
Highfield Clinical Care Centre
2022-10-10
Person
5
5
0
Review of MSK Physiotherapy & ESP Team (Highfield)
10th October 2022
I was treated with great care and [name removed] was so helpful with my treatment and really helped me a lot
Highfield Clinical Care Centre
2022-10-06
Person
5
5
0
Review of MSK Physiotherapy & ESP Team (Highfield)
6th October 2022
[name removed] is a very knowledgeable physio who gave very good advice, answered my concerns and gave me added confidence in my recovery.
Suggested improvements
N/A
Highfield Clinical Care Centre
2022-10-06
Person
5
5
0
Review of MSK Physiotherapy & ESP Team (Highfield)
6th October 2022
I felt a lot better and now I have goals to attain after being given the right tools to accomplish this.
