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Highfield Clinical Care Centre
2023-02-21
Person
5
5
0
21st February 2023
I dealt with [name removed] who arranged a physiotherapy appointment for me. She was very helpful and has an warm and friendly telephone manner.
Suggested improvements
I rang at 10am initially and your ansaphone message had not been switched over from the weekend. I got through on my third attempt.
28th February 2023
Response from Highfield Clinical Care Centre
I am sorry this happened. I have forwarded your comment to the service manager. Best wishes, Hugh Jones, Patient Experience Manager