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Hemel Hempstead General Hospital 2016-11-28 Person 3 5 0

The signage is awful. We were sent a letter by Watford Hospital Orthotics dept telling us to go to the Marnham Wing, near the fracture clinic. The Marnham Wing is not signposted as you enter the hospital grounds by the top entrance off Hillside Rd, and there was nothing to tell us how to get there when we entered the hospital from the top car park, and no one on reception to ask. I had checked the West Herts Hospitals website before we left home, but there was no way of finding out the location of the wing there. So my disabled husband and I asked staff we came across as we went down the levels, and they did not know. It was not until we reached the bottom level, where we could have parked had we known, that we saw a sign to the Marnham wing. Moreover all the levels in the hospital should be numbered in sequence; instead each wing seems to have different levels 1-3, and there is no complete map of the hospital on a wall or outside the main doors to show you where everything is, so you have no way of knowing how to get to your destination from any part of the hospital. Very annoying and time wasting, and quite unnecessary. Please rectify. Jill Grundy