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Written by a patient
15th March 2020


Dear Hairmyres Staff and doctors in all departments very efficient but administrative departments are slow Why in this day in age can communication not be made by email or text to those who can use this mode of communication rather than by 2nd class post You can pay bills sell your home get prescriptions etc This would save time and paper free communication and postal costs Relates to medical results and appointments What a saving to NHS would this create We have a brilliant service regarding staff but look at admin

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff