Written by a NHS patient
7th May 2021
Treat staff courteously and with respect. Look them in the eye, smile and be considerate. They are doing a tough job in difficult circumstances. If they are surly and curt and bordering on rude (some receptionists), be patient and forgiving.
The NHS bureaucracy is bewildering and woefully under resourced. So, getting admin staff to answer the phone, can be a major challenge.
More staff, better paid and motivated and improve the administrative IT systems, will help undoubtedly.