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Written by a patient
17th September 2019


I like the friendly, caring nature of my Community Midwife and how she explains things to me. As a first time mum this gives me reassurance and confidence in decisions she made about me and my baby. However, in QA I felt as though I was questioned at times as to why I was at appointments. I didn't receive letters about appointments and when I called to find this information out was abruptly told 'people are proritised' and rudely told when my appointment was (never recieved a letter for this in the end). Professionals questioned my Community Midwifes choices infront of me asking me why I was there and why scans etc hadn't been booked beforehand. I was even questioned as to why I'd to home to QA for an appointment. Midwife referred for scans that didn't happen and instead saw a consultant. Went for a growth scan at 38 weeks eventually and was told scan was fine by sonographer and that I could leave. Following the scan 2 midwives were concerned as to why this person had let me go without speaking to someone and actually the scan wasn't 'fine' in my particular case. This all added to my own personal stresses and anxieties which concerned me could affect the baby. As a first time mum I sometimes think it was forgotten that I didn't have knowledge of antenatal services, jargon and processes. I put my trust into professionals who I feel at times let me down and raised my stress levels.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff