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Glasgow Royal Infirmary 2013-03-21 Person 0 5 0

The care was appalling. My husband was left lying on a wet pillow and not washed for a week. Very seldom saw any nurses in the ward, they seemed to stare at the computer all the time. Food and cups were not always available. Ward was too hot as air conditioning does not work properly and windows did not open. By the time my husband was discharged he was paranoid and so stressed. I thought he was going to die of neglect. Nurses were not interested. I wrote a letter about my experience of this hospital but they did not answer it and admitted that as it was not an official complaint they had ignored it. It was so stressful dealing with this hospital, lifts did not work properly, answering machines did not take messages, calls were not returned, patient call buttons did not work. Atmosphere of neglect in all sorts of areas. Horrendous experience.