Share review of Glan Clwyd District General Hospital
I was let down by Glan Clwyd a number of times during my visit for a routine emergency operation in the following ways:
I felt I was not taken seriously by the first triage nurse I saw.
Failure to administer the intravenous fluids I required once admitted onto the SAU.
The loss of my COVID test and my surgical consent form, which only became apparent when I was collected for surgery.
Loss of blood samples while I was on the ward.
Unsympathetic treatment from some of the consultants and a phlebotomist.
The onus was on me to ask someone to aspirate me every four hours.
I felt I had to ask what I was being given intravenously, to make sure I was having the right drugs.
Overhearing consultants talking about me and other patients. It was a small ward, we can all hear you.
Failure to provide me with any sort of nutrition as I was not allowed to eat, resulting in a weight loss of about a stone over the two weeks.
Being told to keep an eye on one of the patients during the night (she’d tried to have a cigarette).
Lack of useful information on discharge and failure to inform me I’d been stapled and where and when I could get them removed.
Lack of follow up when I contacted PAL about my experience.
Overall, my experience as a patient of Glan Clwyd was a very poor one and did not fill me with confidence should I ever need to go back there.