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Glan Clwyd District General Hospital
2019-07-09
Person
1
5
0
Written by a carer
Written by a carer 9th July 2019
my mother is at the moment in a&e taken there last night from her care home in Prestatyn . I live over 200 miles away and cannot get to visit so I have been ringing to get information from 8am to 2.30 pm on the hour every hour and no one either answers the phone or I get cut off. my mother Is 92 yrs old and neither myself or the care home ,who have also been ringing know anything, I assume if she passes away someone will ring me , surely someone could be allocated to answer the phone in these departments not all family live within a cars distance to this hospital it takes 2 buses 2 trains and another bus just to get to Prestatyn and then another bus to get to the hospital for me so phone information for me is vital