Glan Clwyd District General Hospital 2021-04-11 Person 2 5 0

We did not have a good experience at all. To live a happy, healthy life: eat sensibly, exercise, talk and laugh as much as possible. We found that the notes they take down are not always accurate: they don't always listen to their patients: they treat you like you have no understanding. Doctors discuss one thing with you, and then make their decisions after taking you on a wild goose chase; we have felt like idiots on quite a few occasions. Not all the staff are pleasant: we have met with very rude Doctors: also Doctors that have made things sound worse than they are: so obviously that is added stress on a difficult situation. If you complain, be careful they don't try to subtly get you back; one doctor was trying to make out that I was being over anxious: when your child drops down from 10st to 5st 13lbs in a very short amount of time and has a list of symptoms, of course we were concerned: and one nice doctor remarked she had the skin of an old woman. Our daughter after all the messing around the doctors did, got herself back on her feet; we had many possible diagnoses, and the phrase "we don't know". We have had a few bum deals over the years regarding this hospital. Doctors need to take the time to talk to their patients and listen: a bit of empathy also wouldn't be a bad idea. The Concerns team took our feelings into account as well as our concerns: we became an open book, because we wanted to help our daughter; I sent pictures, information about us as a family. Our daughter was sent for a upper gastro-endoscopy, the doctor who had referred us said they probably wouldn't find anything: they did,it was termed as mild chronic gastritis, lower-loose oesophageal sphincter, which played a part in the acid reflux. We weren't treated well at the hospital, where we took our daughter for the endoscopy; and when we told the above doctor: she said, "what did you expect?" We have always taken our children to Doctors, dentists, and optician appointments; our son did ENT appointments and was wrongfully discharged twice before getting the adenoids,tonsils and grommet procedure done. My husband was turned away when he had a chest infection, I had to make a GP appointment; in the past he has suffered from spontaneous pneumothorax (collapsed lung), so getting a chest infection isn't a good thing for him: the nurse prescribed antibiotics and an inhaler. Our son's waiting for Dermatology:. one of the doctors wouldn't prescribe him something for the large bleeding, weeping Acne legions he had on his face and body. I have read other people's reviews and granted they perhaps are a lot more serious, but it's the attitude of some of these doctor's that makes you wonder if the NHS is all it's cracked-up to be.