Glan Clwyd District General Hospital 2017-01-19 Person 5 5 0

I have never been a patient in an A&E department before even though I am in my 60s. So, I went to Glan Clwydd with a lot of concerns having read bad reviews of all NHS A&E departments over the years. My experience was absolutely excellent. I arrived with the sensation of something stuck in my throat which partially stopped me swallowing. I registered at Reception, was seen by a male nurse within 5 minutes to take more detailed notes. This was followed in 10 minutes by seeing a doctor. This young, female doctor kept an eye on my progress through A&E Minors as I was seen by other members of staff. Everyone was kind, positive and understanding. Throughout my stay I was x-rayed, given throat relaxing medicine intravenously, seen by a young doctor from the Ear, Nose and Throat department and finally by a Consultant from ENT. Everything was explained to me and I was given the highest level of care. It took a long time for all this to be achieved and I felt well looked after and well monitored at every stage. A 3 course hospital lunch was offered as well, although I didn't take up this option. Nothing was too much trouble for the staff. The staff were not only from Wales but from England and all over the world. I felt very lucky that we have such a selection of talent in our Health Service. The NHS is a rare and extremely valuable treasure that we have in the UK. It is our first port of call in a medical crisis and basically keeps us alive, or stops us from panicing uncontrollably when our condition isn't life threatening but is frightening. Thank you Glan Clwydd A&E.