Share review of Gateway Surgical Centre

Gateway Surgical Centre 2023-04-21 Person 5 5 0

My employer had a knee operation at Gateway Surgical Centre was very impressed by the care she received. She described the building as ‘state of the art’, sustainable, and built in consultation with staff and patients, and as being a really nice environment to be in. She said she was pleased that I had been referred there as the hospital also has the lowest rate of after operation infections (nearly zero). When I arrived for my first consultation with the surgeon, Dr Scott Corthine, having been given various incorrect diagnoses (from GPs and including from a private doctor and a surgeon from another hospital). I saw that Dr Corthine at Gateway Surgical Centre knew the correct diagnosis at a glance and talked me through the ex-ray results. He clearly explained the procedure and had operated on the condition multiple times before, and was very reassuring. On the day of my foot operation a group of patients with foot operations arrived at 7am and where allocated beds. The appointment letter had said that there will be a wait. After completing consultation forms with the nurse and consent forms with the surgeon I rested until my operation time at 9.30am. The ward was ultra clean, beautifully designed, and the staff were very caring. I was also impressed with the surgeon who was such a people person and again was skilled in putting us all at ease; and that he saw us at all stages and performed the operations and saw us for later consultation was really quite special having that consistency. I had opted for local anaesthetic and there was an extremely organised team involved in the operation preparation and cleaning up after the operation. There was a female nurse at my side throughout operating and closely monitoring a blood pressure machine. There was a high tech warm air inflatable ‘blanket’ over me keeping me warm and comfortable. After the operation I went to another ward where I was monitored by two nurses for 30 minutes before I was returned to the ward. On the ward I rested with my foot elevated, and blood pressure constantly monitored. Then I was served with a sandwich, snacks and a nice cup of tea. I had been wearing a pressure stocking and was given a supportive shoe and crutch and instructed how to walk. The nurse gave me a discharge form, and advised on aftercare. I was also able to order a taxi from reception. The hospital had a contract with the taxi firm, the phone call was free and directly linked to the company. The transport was disability accessible and comfortable. On my return I visited the café and the lady serving was lovely she brought my coffee to my table and assisted me. Dr Corthine was pleased with how the surgery had healed and removed the stitches, and to my surprise said he would book another appointment in a month. Overall the care I received was excellent and priceless.