Cherry Tree Way, Glen Road, London, E13 8SL
I had a Pre Assessment today. A brilliant experience staff so friendly and professional. Each step was explained to me clearly and was cared about from start to finish. A big thank you to all.
Mr Carlos is a God send! In 2014 I suffered a grade 3 ACJ separation which Mr Carlos operated a stabilisation surgery on (in 2015). Post surgery my shoulder was perfect! Honestly prior to surgery I thought my shoulder would never be the same - I play a lot of rugby and thought the injury would effect the amount/intensity of training I could do, but after the surgery my shoulder was as if new, in fact my bench press has never been so good :) Last February I fell off a Quadbike whilst on holiday and broke my collar bone pretty badly - It felt like a bad nightmare, after all the great work Mr Carlos had done, I was having to start over again. I was admitted again to Gateway Surgical Centre and to my delight I was told Mr Carlos would be undertaking my surgery. It has been a week since my second surgery (this procedure required two operations, the first to align the collar bone using a plate, the second to remove the plate) and I feel great. As I said before, Mr Carlos is a God send, I couldn't have found a more amazing surgeon if I tried
Did take a while to finally get admitted.1st time the Pre ops were expired.7 wks of phoning to no phone pick ups or emails i'd sent. Then phoned Switchboard that got me the appointment for a week later. Was told too be there for 7am, so with a 2hr+ trip(as I had moved recently). Fasted from 7pm previous night, only to find I could have had breakfast as I was last on the list. So Who ever is supposed to deal with the above points really does need too. From the point of being taken to theatre to discharge the staff really were caring & nothing was too much trouble. Maple Ward was cleaned beyond anything i'd seen before.The food,hot drinks,meals,snacks.So much to choose shame I wasn't too well to sample it all. At all stages I was kept informed. The only downside was due to obs & visiting staff,physio so I hardly had any rest. Girls & guys were friendly and did have time for a chat. Clinically the Surgeon, doctors, Nurses were all fantastic. Admin leading up to my admittance needs some shuffling!
I had PKR everyone was amazing. All staff from my wonderful doctor the nurses the care team cleaners everyone was kind, helpful and looked after me with care and consideration. Thankyou the Gateway team xxx
Great facilities, staff and well looked after by everyone.