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14th March 2023


Only 2 phlebotomists led to an overflowing waiting room, people standing in corridor and a 2 hour wait for a simple blood test! It's no wonder they struggled to extract blood when people had been left so long! Entirely unacceptable - need more phlebotomists!

Suggested improvements
More than 2 phlebotomists on days of week set aside for a large volume of blood test including fasters, warfarin and tests that need to be sent away.

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Staff