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Written by a NHS patient
14th October 2022


I have nothing but praise for the way I was treated by all the staff I encountered on my recent visit for a prostate biopsy. They were truly excellent. They were professional at all times, yet welcomed me with a friendly smile and took the time to converse with me and put me at ease. They looked after me during the procedure and afterwards when I returned to a side room to recover. I felt genuinely interested in my health and wellbeing and nothing seemed to be too much trouble for them. They made a good cup of tea, too! I would also like to mentioned the administration staff from the Urology Department who I had telephone calls with prior to my biopsy. They were all nice and friendly whilst being efficient and professional at the same time.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe