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Furness General Hospital
2018-06-19
Person
5
5
0
Written by a patient
Written by a patient 19th June 2018
I was seen on 18.06.18 by dr Mohammed shams at mr khan’s clinic, all the staff were welcoming and helpful, the nurse at the clinic particularly so, mr shams listened, advised, explained and responded in the most relaxed and enabling manner whilst conveying information that could have been frightening had he not focussed on my personal situation and completely individualised the experience for me, his handling of the appointment changed a threatening situation to one which was empowering, enabling me to restore control and become positive regarding my ability to actively contribute to the necessary preparation for surgery, I left feeling valued and cared about, not bad for a routine nhs appointment.