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Fleetwood Health & Wellbeing Centre 2023-12-28 Person 0 5 0

I brought my daughter 05/12/23 after a week of an awful cough and also complaints of earache over night. The nurse was very patronising and suggested my daughter had caused “trauma” to her ear by herself and “not blown her nose properly” to cause her cough. I was sent away feeling inadequate and my daughter still unwell with no medication. I then returned on 09/12/23 after being awake all night with a distressed child complaining of earache. We were seen quickly and told straight away it was an ear infection. The nurse we saw was extremely kind and spoke to myself and daughter with respect, unlike the first time. My daughter then had 5 day course of antibiotics prescribed. After the first visit where I was made to feel inadequate and stupid I then took my daughter back to school and her swim classes as I had been told nothing was wrong with her. This was obviously incorrectly and her swimming class made the ear infection worse/ more painful.

The visit on 09/12/23 was great - please praise this staff member. The visit on 05/12/23 was terrible and I feel that staff member requires training.