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20th February 2024


I arrived at the centre having just been involved in a minor accident, I was greeted by Lorraine who was very understanding and helpful about my injuries Lorraine informed me about the waiting time at which point, I explained my situation and she immediately offered me another solution, she phoned BVH and got me an appointment at the urgent treatment centre which proved to be very, very helpful due to my unknown injuries. Many thanks Lorraine for you kind and compassionate care you really did make a huge difference to my day

Suggested improvements
Just keep doing what you are doing (Lorraine)

Experience
Dignity/Respect
Involvement
Information
Staff
Safe
Food