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Fleetwood Health & Wellbeing Centre 2023-12-28 Person 3 5 0

My visit to Fleetwood urgent care centre was a visit of two extremes. The reception staff were initially patronising then just plain rude and unprofessional when I expressed the fact that I didn't need them to speak for me, no help was given for me to find a seat once I had expressed That I'd be allowed to book myself in but the lady Doctor Who took care of me and treated me was courteous, kind and professional. She treated me with dignity and kindness and like a fellow human being. I have since written a letter of complaint about the way the reception staff treated me, and I know I'm not the 1st to be treated poorly by members of the reception team at this centre so, be prepared. I just hope my letter of complaint stop anybody else from going through what I went through.

The reception staff clearly need training in how to treat people with a disability, or perhaps just need to know that we are like any other people out there despite our disabilities. As for the lady doctor, she couldn't have done anything better than she did. She even made a point of going out to find out which receptionist it was that made me so very upset.