Share review of East Surrey Hospital

East Surrey Hospital 2014-11-06 Person 5 5 0

Attended A and E. Was triaged immediately. I arrived at 9 a.m. There were only a few other patients in A&E. At 10.30 a.m. I told receptionist that I had an outpatients appointment at 11 and asked whether I could be seen before this. It was not possible and when I returned from outpatients at12 I had lost my place in the queue. It was only by my saying that I had to leave by 1.30 to ensure I could pick up my granddaughter from school thay I was seen by 1p.m. The nurse practitioner was not able to diagnose and treat me but did refer me telephonically to ENT who asked her to prescribe appropriate medication and told me to attend my own GP within one week. After my prescription was fulfilled I was able to leave the hospital by 2.30, having made alternative arrangements for childcare. I was puzzled that I was not able to be seen within two hours as there were few other patients waiting. I was disappointed to,have lost my place in the queue through no,fault of my own.