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East Surrey Hospital
2017-04-27
Person
2
5
0
Written by a patient
Written by a patient 27th April 2017
My hernia operation was postponed four times. The third time I was booked in on a Sunday. The surgeon decided, rightly, at the last minute that the operation could not proceed as there was no back up provision to turn off my ICD. Because of the many months of delay I had to revisit to have the pre operation assessment done again.
The root cause of the problem does seem to be that the operation scheduling staff do not read the patients notes.
Fortunate!y I am retired but to a working man all these changes would have been totally unacceptable. The cost to the NHS by these delays must be enormous and the effect on staff morale can't be helpful.