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East Surrey Hospital
2023-05-20
Person
5
5
0
20th May 2023
I accompanied my daughter to East Surrey Hospital at 7 pm yesterday and was immediately struck by how kind everyone was. Being greeted with a smile and cheerful voice makes all the difference and even children soon calmed down.
The waiting room was spotless and every patient seemed content. My daughter was seen after an hour and was quickly taken through all scans, blood tests etc. before being set up with a drip and at 1 o'clock taken to a ward.
I am deaf so asked the receptionists to call me a car and again nothing was too much trouble.
My daughter is now home with medication and follow ups to come.
After a similar experience myself at another hospital I feel that this one is one of the best and want to thank everyone we came into contact with. As an ex hospital worker myself I know just how easy it can be to treat patients as run of the mill, forgetting how worried and afraid they can be. Full marks to all the staff and a heartfelt "Thank you"