Doncaster Royal Infirmary 2024-04-27 Person 1 5 0

On 17/4/24 I accompanied my 95 year old mother to D R I - she had been sent there by our GP with chest pains.The Emerg. Dept.reception was very accommodating and sent us immediately to the red waiting room for tests. A VERY caring young Egyptian doctor talked to us and organised appropriate tests.We awaited results. We sat in the red waiting room for 5 hours with 2 or 3 other patients. Medical nursing staff were around performing their duties - a group of 4 rearranged furniture in the waiting room. Nurses sat chatting at the nusing station not seemingly too pressured by patients care. During this time not one nurse spoke or offered my exhausted mother comfort or reassurance! Not one word! No eye contact or recognition of her long wait! After 5 hours I approached the nursing station and asked for help for my wilting mum. Within 10 mins a nurse offered her a sandwich and a bed to rest on. Our doctor arrived with test results and discharged her. After about a 7 hour process I felt terribly disappointed with the nursing staff who had shown so little consideration for this frail old woman.

Obviously the on duty nursing staff could have shown more care and consideration for this very elderly patient. I was shocked by their lack of concern.