Doncaster Royal Infirmary 2024-05-15 Person 5 5 0

The whole process from doctor’s referral to completing the appointment was prompt, simple, straight forward and relatively easy. The staff were all very friendly and helpful. It was as near a pleasure as anything like that can be. The most irritating bit was continuously being asked for my name and date of birth. I realise that is to ensure I am still 'Compost Memphis'. Sorry, I was just channelling my inner Victoria Wood (no relation) linguistic skills. My thanks and best wishes to the whole team.

The signage could be improved, I had to ask for directions part way through both getting in and out. I realise you can’t put every department on every sign but if a page of joining instructions were sent out giving progressive pointers from, and back to, both the main entrance and the South Block entrance, and any others, that would be great and help alleviate the stress of ‘going to the hospital’. The Asian lady who did my booking in had quite a strong accent, and my hearing isn’t 100% any longer. I had to ask her several times to repeat what she had said or asked. I think it is because people doing the same thing frequently tend to speak the well-known script quickly. Just ask them to slow down a little please.