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Derriford Hospital 2019-04-04 Person 2 5 0

I went for a routine breast screening at the primrose centre there were two receptionists the one that spoke to me was a older women in her late 60s I would say quite full of herself with a put on fake posh accent I felt she talked down to me and when I said I didn’t have my letter she immediately gave me a horrendous look narrowed her eyes it was awful I felt like I committed a crime she needs to go on a course for communication and people skills as she had none.