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24th April 2024


I was rushed. Clearly not listened to properly as I had to repeat things I had already said.. The therapist by her own admissions tried to ‘cut corners’ by testing my feet reflexes with my woolly socks on! Needless to say this failed and she recognised why ‘cutting corners doesn’t save time’ An xray revealed an issue but the words ‘supposed’ kept being used!? I cannot understand the point of this, I went with a purpose and left even more confused and frustrated.., I’ve another appt next week as we ‘ran out of time’ and I’m dreading it, but if I don’t attend it will set me back

Suggested improvements
Staff training? The lady I saw was very old school, as much as I appreciate that to an extent, she may just as well have told me to ‘walk it off’ (I’m awaiting double hip replacement… )





Staff
Listened to
Information
Involvement
Rating not given.
Ease and Accessibility
Experience