Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Danetre Hospital
2023-01-12
Person
4
5
0
Review of Gender Identity Clinic
written by a family member
12th January 2023
Be care they have all been great to me.
Danetre Hospital
2023-01-12
Person
5
5
0
Review of Gender Identity Clinic
written by a patient
12th January 2023
Felt listened to and received more information in one appointment than we have anywhere else.
Danetre Hospital
2023-01-12
Person
5
5
0
Review of Gender Identity Clinic
written by a patient
12th January 2023
Dr. [name removed] was caring, kind and clear.
Suggested improvements
Nothing.
Danetre Hospital
2023-01-12
Person
5
5
0
Review of Gender Identity Clinic
written by a patient
12th January 2023
All my appointments were fast, well communicated and were comfortable.
Suggested improvements
Nothing.
Danetre Hospital
2023-01-12
Person
5
5
0
Review of CMHT Southwest Parkwood
12th January 2023
The doctor made no assumptions about me and did not prejudge me.
Suggested improvements
More Dr. [name removed]'s, please. Everyone deserves a Dr. [name removed]
Danetre Hospital
2023-01-12
Person
5
5
0
Review of CMHT Southwest Parkwood
12th January 2023
[name removed] in coordination with [name removed] have delivered exceptional care at a time I was in crisis. Their kindness, support n intervention reduced the length of my crisis and facilitated my recovery.
Suggested improvements
South Park CMHT were great. However my experience of using the N’ton Crisis House was poor and the manager has failed to feedback her findings following discussion with her staff. It begs the question whether staff really want to improve service delivery and in fact cover up poor practice of staff. Maybe you can facilitate a response for me?
2023-01-23 17:39:18
Response from Danetre Hospital
I am really sorry about your experience of the crisis house, which I have passed to the service manager. Best wishes, Hugh Jones, Patient Experience Manager.
Danetre Hospital
2023-01-12
Person
2
5
0
Review of CMHT Southwest Parkwood
12th January 2023
I haven't had any direct help with mental health issues in ages. Just spoken to once over the phone in the last 2 years and then had my medicine increased without even asking me as the resolution to that call by someone I had never met
Suggested improvements
Have a psychologist actually talk to me before changing meds. Also just actually talk to me in general.
2023-03-08 15:38:00
Response from Danetre Hospital
Thank you for taking the time to provide your feedback. We are very sorry that you have not received the care you required. We would like to put it right. Please contact our confidential helpline (PALS) on 0800 917 8504 or pals@nhft.nhs.uk to resolve.
2023-01-23 17:46:21
Response from Danetre Hospital
I am really sorry to hear of your experience. Please contact our confidential helpline (pals) on 0800 917 8504 or pals@nhft.nhs.uk Best wishes, Hugh Jones, Patient Experience Manager
Danetre Hospital
2023-01-12
Person
5
5
0
Review of CMHT Southwest Parkwood
12th January 2023
Great people they always been very kind to me
Suggested improvements
Spot on job well done
Danetre Hospital
2023-01-12
Person
4
5
0
Review of CMHT Southwest Parkwood
12th January 2023
[name removed] is a star
Suggested improvements
Treatments still ongoing so n/a
Danetre Hospital
2023-01-12
Person
5
5
0
Review of CMHT Southwest Parkwood
12th January 2023
no
Suggested improvements
no
