Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Danetre Hospital
2023-02-24
Person
5
5
0
Review of Gender Identity Clinic
24th February 2023
Sorry. I don't know what to say as I don't understand that question.
Suggested improvements
For myself, I was very satisfied with how my case is being managed at Danetre H.
My problem is with the lack of any local transgender support group (West Suffolk).
Danetre Hospital
2023-02-17
Person
1
5
0
Review of CMHT Southwest Parkwood
17th February 2023
I told them I couldn’t make the appointment due to childcare issues plus homelessness and lack of money but I felt forced to make the appointment which I told them I wouldn’t be able to get to. Now I probably won’t get the help I need, which is not surprising as I never expected they would help me in the first place. Wouldn’t even do a telephone appointment to accommodate for the fact I physically cannot get to them. Really inconsiderate and probably just wanted to bin me off so they didn’t have to even try to help in the first place.
Suggested improvements
Actually listen to me when I say I cannot get to you because I am homeless have no childcare and cannot afford the fuel to get there.
2023-02-20 11:35:32
Response from Danetre Hospital
Thank you for taking the time to write this feedback. I am sorry to hear about your experience and that you were not offered an appropriate appointment. Please contact South West Parkwood CMHT on 03000272969 in order for an appropriate appointment to be arranged. Alternatively, please contact our confidential helpline (PALS) on 0800 917 8504 or pals@nhft.nhs.uk to resolve. Many thanks, Hannah Weaver - Operations Manager South West Parkwood CMHT.
Danetre Hospital
2023-02-17
Person
4
5
0
Review of CMHT Southwest Parkwood
17th February 2023
The care I received from my physiatrist [name removed] [name removed] was brilliant. He helped tweak my medication and I made a successful return to work. I am very grateful to him.
Suggested improvements
I haven't received any personal contact from the Cams team since I was moved yo Southwood Park team.
2023-02-22 10:03:06
Response from Danetre Hospital
I am sorry about this. Please contact the team direct, or if you prefer our confidential helpline (pals) on 0800 917 8504 or pals@nhft.nhs.uk. Best wishes, Hugh Jones, Patient Experience Manager
Danetre Hospital
2023-02-14
Person
4
5
0
Review of CMHT Southwest Parkwood
14th February 2023
N/a
Suggested improvements
I cannot fault the care I receive, especially from the employment support aspect. [name removed] is so patient and knowledgeable helping me with my struggle to retain paid work
Danetre Hospital
2023-02-14
Person
5
5
0
Review of Gender Identity Clinic
14th February 2023
Great help, support and back-up service always, in all the time I have been under Danetre.
Suggested improvements
-
Danetre Hospital
2023-02-13
Person
4
5
0
Review of CMHT Southwest Parkwood
13th February 2023
I felt it right to complement the people who cared
Suggested improvements
Maybe a bench and a bin in the garden,
Litter was a problem. There wasn't enough seating for everyone.
2023-02-20 11:16:46
Response from Danetre Hospital
I am sorry about the litter and lack of seating. I have passed your comment to the service manager for action. Best wishes Hugh Jones, Patient Experience Manager
Danetre Hospital
2023-02-10
Person
1
5
0
Review of CMHT Southwest Parkwood
10th February 2023
I have had no communication from the CMHT and am now back under the perinatal team. The team have however been able to request feedback repeatedly, it’s a shame that a letter or phone call at any point could not have been treated with the same urgency.
Suggested improvements
Clearer contact and communication.
2023-02-14 09:05:49
Response from Danetre Hospital
I am really sorry to hear this. I will feedback to the service manager. Best wishes, Hugh Jones, patient Experience Manager
Danetre Hospital
2023-02-10
Person
2
5
0
Review of CMHT Southwest Parkwood
10th February 2023
The first lady who called was really nice, but the second lady lied to me and made me feel confused. So I'm really conflicted about the service and I dont know if I can trust it :(
Suggested improvements
I dont know... your probably doing the best you can with the funding you have... which is fine.
2023-02-13 10:18:42
Response from Danetre Hospital
I am really sorry this is your experience. Please contact our confidential helpline, pals, on 0800 917 8504 or pals@nhft.nhs.uk. Best wishes, Hugh Jones, Patient Experience Manager
Danetre Hospital
2023-02-10
Person
1
5
0
Review of CMHT Southwest Parkwood
10th February 2023
I have been offered various treatments and services and have either not thought them appropriate, long enough, of my personal needs and mostly I never hear about them again.
Suggested improvements
Practically everything. I will never use this service again.
2023-02-13 10:14:39
Response from Danetre Hospital
I am really sorry this is your experience. Please contact our confidential helpline, pals, on 0800 917 8504 or pals@nhft.nhs.uk. Best wishes, Hugh Jones, Patient Experience Manager
Danetre Hospital
2023-02-10
Person
5
5
0
Review of CMHT Southwest Parkwood
10th February 2023
I am very happy with my CMHT care
Suggested improvements
Nothing I can think of
